Travelex Travel Insurance Review: Coverage, Plans, and Customer Experiences

Travelex Travel Insurance Review

Beginning a journey is always exciting, but any unexpected turn can quickly derail your plans. That’s where travel insurance provides a safety net for unforeseen events. In this review, we look closer at Travelex Travel Insurance, a leading provider that has been a reliable partner for travelers worldwide. Travelex strives to make your travels worry-free with comprehensive coverage and exceptional customer service, wherever your wanderlust leads you.

Note: Travelex Travel Insurance is featured in our Top-10 Best Travel Insurance Companies list, highlighting its commitment to providing excellent travel insurance coverage and customer service.

Overview of Travelex Travel Insurance

Travelex Insurance Services

Travelex Travel Insurance, a leading provider of travel insurance solutions, has long been a reliable partner for travelers worldwide. Renowned for their comprehensive coverage and top-notch customer service, Travelex strives to make their clients’ journeys as worry-free as possible. With a wide range of insurance options tailored to suit various travel needs, you can rest easy knowing that Travelex has got your back wherever your wanderlust may lead you.

Offering an extensive array of products designed to meet the unique requirements of today’s globetrotters, Travelex covers everything from trip cancellations and medical emergencies to baggage loss and travel delays. Their flexible plans offer options tailored specifically to the travel styles and budgets of travellers, making sure that you can select coverage that meets your individual requirements.

Contact Information

Travelex Travel Insurance understands the importance of being accessible when you need them the most. They provide multiple channels for customers to connect with their support team. Don’t hesitate to reach out through any of the following:

Stay tuned for an in-depth review of Travelex Travel Insurance’s plans, benefits, and customer experiences as we delve deeper into what makes them a top choice for discerning travelers.

Travelex Travel Insurance Plans and Coverage Options

Travelex offers a variety of travel insurance plans to cater to the diverse needs of travelers. Here, we’ll explore their three main plans – Travel Basic, Travel Select, and Travel America – and provide a comparison table to help you choose the best plan for your needs.

Travelex Travel Basic Plan

Ideal for budget-conscious travelers, the Travel Basic plan offers essential coverage for trip cancellations, interruptions, and delays. It also covers medical emergencies, emergency evacuations, and baggage loss or delays. This plan is a great option for domestic trips or short getaways where you need basic protection.

Travelex Travel Select Plan

The Travel Select plan is designed for families and adventurers seeking more comprehensive coverage. In addition to the benefits offered by the Travel Basic plan, Travel Select includes coverage for pre-existing medical conditions (if purchased within 21 days of the initial trip deposit), higher limits for medical expenses and evacuation, and optional upgrades for adventure sports and additional coverage for cancellations due to unforeseen events.

Travelex Travel America Plan

Exclusively for U.S. residents traveling domestically, the Travel America plan offers robust coverage for trip cancellations, interruptions, and delays, as well as medical emergencies and evacuations. Unique to this plan is the inclusion of rental car protection, making it an excellent choice for road trips and family vacations.

Comparison Table of Plans

CoverageTravel BasicTravel SelectTravel America
Trip Cancellation100% of trip cost100% of trip cost100% of trip cost up to $750
Trip Interruption100% of trip cost150% of trip cost150% of trip cost up to $1,125
Trip Delay$500 ($250/day)$750 ($250/day)$2,000
Medical Expenses$15,000$50,000
Emergency Evacuation$100,000$500,000
Baggage Delay$100$200$200
Rental Car ProtectionN/AOptionalIncluded

Keep in mind that specific coverage limits and benefits may vary, so it’s important to review the policy details carefully before purchasing.

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Travelex Travel Insurance Upgrades and Add-ons

Travelex understands that every traveler has unique needs, and their insurance plans offer various upgrades and add-ons to help customize your coverage. Here are some options you can consider to enhance your travel insurance plan:

Cancel for Any Reason (CFAR)

Available as an add-on for the Travel Select plan, the Cancel for Any Reason (CFAR) option offers flexibility for travelers who want the freedom to cancel their trip without providing a specific reason. To be eligible for CFAR coverage, you must purchase the plan within 21 days of your initial trip deposit, and you’ll receive up to 75% of your non-refundable trip cost if you cancel at least 48 hours before departure.

Adventure Sports Coverage

For adrenaline junkies and thrill-seekers, Travelex offers an Adventure Sports upgrade for the Travel Select plan. This add-on provides additional coverage for activities such as skydiving, mountaineering, and scuba diving, ensuring that you’re protected while indulging in your favorite extreme sports.

Additional Medical Coverage

If you require a higher limit for medical expenses, you can opt for additional medical coverage when purchasing the Travel Select plan. If you require a higher limit for medical expenses, you can opt for additional medical coverage when purchasing the Travel Select plan. This add-on can be especially helpful to travelers with pre-existing medical conditions or who visit remote regions where access to health care may be limited.

Rental Car Protection

Included in the Travel America plan and available as an optional upgrade for the Travel Select plan, Rental Car Protection covers physical damage or theft of a rental car during your trip. This valuable add-on can save you from incurring hefty out-of-pocket expenses in case of an accident or theft involving your rental vehicle.

It’s important to review your travel insurance policy carefully and consider any additional coverage you may need based on your destination, planned activities, and personal circumstances. These upgrades and add-ons provide an extra layer of protection, ensuring that your travel experience is as stress-free as possible.

What’s Not Covered by Travelex Travel Insurance

While Travelex Travel Insurance offers comprehensive coverage for various travel-related mishaps, it’s essential to be aware of the exclusions that may apply to your policy. Below is a list of some common scenarios and situations that are typically not covered by Travelex Travel Insurance:

  1. Pre-existing medical conditions: Unless you purchase the Travel Select plan within 21 days of your initial trip deposit and meet the eligibility requirements, pre-existing medical conditions may not be covered. Be sure to review your policy for the specific definition of a pre-existing condition and any applicable waiting periods.
  2. High-Risk Activities: Travelex policies do not cover injuries incurred during certain high-risk activities or adventure sports such as skydiving, bungee jumping or mountaineering. If you plan to participate in these activities, consider purchasing the Adventure Sports Coverage add-on for the Travel Select plan.
  3. Traveling against medical advice: If you go against the advice of a physician and travel unsafely due to medical condition, your insurance policy may not provide coverage.
  4. Intentional self-inflicted harm: Injuries or illnesses resulting from intentional self-inflicted harm or attempted suicide are not covered by Travelex Travel Insurance.
  5. War and civil unrest: Travelex policies generally do not cover losses or damages caused by war, civil unrest, or other similar events.
  6. Nuclear events or radioactivity: Claims related to nuclear reactions, radiation, or radioactive contamination are typically excluded from coverage.
  7. Illegal activities: Travelex insurance policies do not cover losses or damages resulting from your involvement in criminal or illegal activities.
  8. Alcohol or drug use: Claims arising from the abuse of alcohol, drugs, or other intoxicants are usually not covered by Travelex Travel Insurance.
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Note that this list isn’t exhaustive specific exclusions will depend on which policy you select. Before embarking on any trip, always read your policy’s terms and conditions carefully so you understand exactly what is covered by insurance and what isn’t.

Customer Service and Claims Process

Travelex Travel Insurance is widely respected for their customer service and claims process efficiency, striving to offer prompt and courteous assistance whenever needed by their clients. Here is their breakdown:

Customer Service

Travelex provides multiple channels for their customers to connect with their support team, ensuring assistance is readily available when necessary. Customers can reach their team via phone, email and their website and their dedicated customer service representatives are standing by ready to address any inquiries about your policy, coverage or the claims process.

Claims Process

Filing a claim with Travelex should be as stress-free and seamless as possible. To begin this process, follow these steps:

  1. Notify Travelex: As soon as an incident arises that could result in a claim, it’s crucial to notify Travelex’s claims department immediately. They can guide you through the necessary documentation and any additional steps required of you.
  2. Gather Documents: Depending on the nature of your claim, supporting documents like receipts, medical reports or airline tickets may be needed to support it. Before submitting it, ensure all required paperwork is in order.
  3. Submit Your Claim: Complete and submit the Travelex claims form along with supporting documentation by mail, email or fax – be sure to keep a copy for your records!
  4. Claim Review: When Travelex receives your claim, their claims team will review it and reach out if any further information is required. They will assess it against your policy coverage to ascertain an appropriate reimbursement or benefit payment amount.
  5. Claim decision: Travelex will notify you of their decision regarding your claim. If it is approved, you will receive reimbursement according to the terms of your policy.

Travelex’s claims team is committed to making the claims process as seamless and stress-free as possible for their clients, striving to deliver prompt, fair, and efficient resolution of claims – helping reduce anxiety associated with travel disruptions.

Pros and Cons

As with any travel insurance provider, there are pros and cons to consider when choosing Travelex Travel Insurance. Below, we’ve outlined some of the key points to help you make an informed decision:


  1. Variety of coverage options: Plans and add-ons for diverse travel needs and budgets.
  2. Comprehensive coverage: Extensive protection for various travel-related incidents.
  3. Flexible plans: Options catering to different travel styles and preferences.
  4. Pre-existing condition coverage: Available with the Travel Select plan under specific conditions.
  5. Excellent customer service: Responsive support and efficient claims process.


  1. Adventure sports not automatically covered: Requires Adventure Sports Coverage add-on.
  2. No annual multi-trip plan: Inconvenient for frequent travelers.
  3. Limited coverage for budget plan: Travel Basic plan offers less protection compared to other plans.

Overall, Travelex Travel Insurance provides comprehensive and flexible coverage options with excellent customer service, making it a top choice for many travelers.

Customer Reviews

Be mindful that individual experiences may differ and it’s always advisable to consult recent reviews from trustworthy sources in order to get up-to-date information.

Travelex Travel Insurance has generally received positive feedback from customers. Here are some common themes found in customer reviews:

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Positive Reviews

  1. Excellent customer service: Many customers appreciate the helpful and responsive support provided by Travelex’s customer service team.
  2. Efficient claims process: Travelex is often praised for its smooth and timely claims handling, with customers reporting satisfactory resolutions.
  3. Comprehensive coverage: Travelers appreciate the extensive coverage provided by Travelex’s plans, especially the Travel Select and Travel America options.
  4. Easy-to-understand policies: Customers find Travelex’s policy documents to be clear and straightforward, making it simple to understand what is and isn’t covered.

Negative Reviews

  1. Limited coverage in budget plan: Some customers find the Travel Basic plan’s coverage to be too limited for their needs, leading them to opt for a higher-tier plan.
  2. Exclusions: A few customers have reported dissatisfaction with certain exclusions in their policies, such as those related to pre-existing medical conditions or adventure sports.

Overall, Travelex Travel Insurance enjoys a positive reputation among its customers, with many praising the company’s customer service, claims process, and comprehensive coverage. However, it’s crucial to read and understand your policy’s terms and conditions to ensure it meets your specific needs and expectations.

Travelex Travel Insurance App

Travelex provides a mobile app to improve customer experiences and make managing travel insurance policies simpler, which is available for both iOS and Android devices and can be downloaded from their respective app stores.

With the Travelex Travel Insurance App, you can:

  1. Review your policy: Access your policy details and review your coverage, ensuring you have all the necessary information at your fingertips.
  2. Initiate a claim: Start the claims process directly from the app, streamlining the process and making it easier to submit necessary documentation.
  3. Access Emergency Assistance Services: When faced with travel-related emergencies such as medical problems or missing luggage, Travelex’s 24-hour emergency assistance services offer quick assistance.
  4. Stay Informed of Travel Alerts: Stay aware of potential issues that could impact your trip by subscribing to travel alerts and notifications that provide updates as they emerge.
  5. Access travel resources: Take advantage of useful travel resources, tips, and guides to maximize the value of your journey.

The Travelex Travel Insurance App was designed to make managing your travel insurance policy simpler and easier by providing essential resources and information at your fingertips.

In conclusion, Travelex Travel Insurance is a solid choice for those seeking reliable and comprehensive travel insurance. By thoroughly reviewing your policy and considering any necessary upgrades or add-ons, you can ensure that you have the coverage you need to enjoy a stress-free and memorable travel experience.

Frequently Asked Questions

Is Travelex a reputable company?

Yes, Travelex is a reputable company with a long history of providing travel insurance and related services. They are well-regarded for their comprehensive coverage options, flexible plans, and excellent customer service.

What is the AM Best rating for Travelex insurance?

Travelex Insurance Services held an A+ (Superior) rating from AM Best, indicating strong financial stability and reliability. However, it’s always a good idea to check for the most recent ratings before making a decision.

Who is Travelex insurance owned by?

Travelex Insurance Services is a subsidiary of Cover-More Group, a leading global travel insurance and assistance provider. Cover-More Group is owned by Zurich Insurance Group, a well-established international insurance company.

Is Travelex free?

Travelex provides travel insurance policies that require payment. The cost of a Travelex insurance policy depends on factors such as the chosen plan, coverage options, trip duration, and traveler’s age. Travelex does not offer free insurance policies.

Is Travelex in the USA?

Yes, Travelex Insurance Services is based in the United States and offers travel insurance policies to U.S. residents. They provide coverage for both domestic and international trips.

What happens if I need to cancel my trip?

If you need to cancel your trip, Travelex’s trip cancellation coverage can provide reimbursement for non-refundable, prepaid trip expenses. The specific reasons for cancellation that are covered depend on your chosen policy. Some common covered reasons include illness, injury, death of a family member, job loss, or natural disasters. Be sure to review your policy’s terms and conditions to understand the coverage details and the claims process.

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